Patient Resources
Important Information Regarding Your Imaging Exam
- Bring your health insurance card with you to your appointment
- Please provide our staff with 24 hours notice if you need to cancel or reschedule
- Please leave all jewelry and unnecessary valuables at home
- Unless instructed otherwise, take medications as prescribed
- Do not hesitate to call our facility with any questions that you may have
- Carefully follow all examination prep instructions given
- If you are having an MRI procedure, you may bring your favorite CD to listen to during your exam
- Bring a designated driver if sedation or support is needed
Billing & Insurance Resources 541.383.1614
Please contact our billing office with any questions you have regarding your bill, our policies or what contracted insurance plans we accept. We are happy to assist you with your billing and insurance needs.
Billing Main Line: 541.383.1614
Frequently Asked Billing Questions
Why do I receive 2 bills? (#1 FAQ)
When you have any radiology exam performed, i.e. x-rays, CT, US, there can be two charges. One of the charges will be for the technical component, the test itself. The other one will be for the professional interpretation by the radiologist that reads the examination.
Why did I get a bill from Central Oregon Radiology when I had the service at another facility?
When a diagnostic test is done, by law, it has to be read by a licensed radiologist and our doctor’s read for all the area hospitals.
Why did I get a bill from Central Oregon Radiology when, my doctor looked at my test?
When you have a follow-up appointment with your doctor to go over your test results, your physician references the report from our radiologists. Your physician does not perform the professional interpretation of your imaging exam.
Why didn’t Central Oregon Radiology get pre-authorization?
Obtaining pre-authorization needs to come from the referring physician’s office. The reason for this is that your insurance company frequently requires chart notes from records at your doctor’s office to determine the medical necessity of the test. We are only the facility where the test is done. Obtaining pre-authorization is also the responsibility of the patient. The referring physician’s office may need to be told that an authorization needs to be done as they may not know the benefits of your policy.
We’ve received bills from each of the companies you bill for, can we combine accounts?
When you receive a bill for the reading of your test (Central Oregon Radiology) and a separate bill for the technical portion of the test (Cascade Medical Imaging or Central Oregon MRI) they cannot be combined. These are three separate companies.
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